Common reasons that may cause your unit to leak/sweat:
• The air filter might be dirty. Kindly check the air filter and perform cleaning if needed.
• The drain line might be clogged. Kindly check the drain line to flush it out.
• The coil might be dirty. General cleaning must be done on the unit.
• There might be a problem in the refrigerant system.
To have a better assessment and a complete diagnosis on your unit, we highly recommend you to reach our Koppel Customer Service Hotline at (02) 8823-8883 + Local Numbers.
For Parts Inquiry: Local 310 or 313
For Customer Support: Local 316, 317, 318, 319, 320, 321 or 322.
You may also directly contact any of our Accredited Service Centers nationwide (click here for the full list).