Frequently Asked Questions

You can buy Koppel air conditioners in major appliance retail stores or through our accredited dealers nationwide (click here too see list).  You can also contact us directly via our sales office (02) 8823-8883 or by emailing us at [email protected]

For Window Type AC: One (1) year on parts and labor and five (5) years on compressor on from the date of purchase.

For Wall Mounted Split Type AC: One (1) year from start up date or 18 months from purchase, whichever is earlier on parts and labor. Five (5) years from the date of purchase on the compressor.

For Light Commercial Products: One (1) year from start up date or 18 months from purchase, whichever is earlier on parts, labor and compressor.

It is better to keep your receipt to facilitate quicker processing of warranty should there be any concerns with your unit.

To obtain service within the warranty period, please contact the Koppel Customer Service Hotline at  (02) 8823-8883 + Local Numbers 316, 317, 318, 319, 320, 321 or 322.

For the indoor unit, the model and serial number can be found on a sticker label located on the right side of the front panel when facing the unit.

For the outdoor unit, it is located on the upper right side of the panel, when facing the unit

Up to 50% savings as compared to a non-inverter unit.

Inverter technology uses variable speed compressor which automatically adjusts A/C capacity depending on the room’s heat load. Using an inverter vs. a non-inverter can significantly reduce your electricity costs of up to 50%.

We have over 200 Koppel Accredited Service Centers nationwide (click here for the full list with their address and contact details).

Kindly note that not all installers are authorized service centers and vice versa.

Any of our Authorized Installers can do it for you. For or a list, kindly click here.

The final cost will vary depending on the extent of damage on your unit and the scope of work that will be done. This will also be subject to the cost of the replacement part/s, if applicable.

You may contact our Koppel Customer Service Hotline at (02) 8823-8883 + Local Numbers.
For Parts Inquiry: Local 310 or 313
For Customer Support: Local 316, 317, 318, 319, 320, 321 or 322

You may also coordinate directly with any of our Accredited Service Centers nationwide (click here for the full list) to have them conduct a complete diagnosis on your unit.

Proper maintenance is essential.  Always have your air conditioner cleaned and checked for any unusual noise and leaks. It is advised to have your air conditioner undergo preventive maintenance twice a year. You may avail your free one (1) preventive maintenance and one (1) general cleaning during the one year warranty period.

Common reasons that may cause your unit to leak/sweat:

• The air filter might be dirty. Kindly check the air filter and perform cleaning if needed.
• The drain line might be clogged. Kindly check the drain line to flush it out.
• The coil might be dirty. General cleaning must be done on the unit.
• There might be a problem in the refrigerant system.

To have a better assessment and a complete diagnosis on your unit, we highly recommend you to reach our Koppel Customer Service Hotline at (02) 8823-8883 + Local Numbers.

For Parts Inquiry: Local 310 or 313
For Customer Support: Local 316, 317, 318, 319, 320, 321 or 322.

You may also directly contact any of our Accredited Service Centers nationwide (click here for the full list).

Air filters generally last for 5-10 years as long as the air filter is properly handled during cleaning. However, when physically damaged, it should be changed.

Make sure the air conditioner is switched on and the plug is pushed completely into the outlet. You may also check the fuse/circuit breaker box and replace the fuse or reset the breaker.

If a problem still exists, disconnect power and contact our Koppel Customer Service at (02) 8823-8883 + Local Numbers.

For Parts Inquiry: Local 310 or 313
For Customer Support: Local 316, 317, 318, 319, 320, 321 or 322.

Some common causes are the following:

• Airflow is restricted – Make sure there are no curtains, blinds or furniture blocking the supply and return grill of the unit.
• Air Filter is dirty – Make sure to clean the filter at least once in every 2 weeks.
•The capacity of your unit is not correct for your desired area.

We highly recommend you to reach our Accredited Service Centers (click here for the full list) to provide you a better assessment and run a complete diagnosis on your unit. You may also contact our Koppel Customer Service Hotline at (02) 8823-8883 + Local Numbers.

For Parts Inquiry: Local 310 or 313
For Customer Support:  Local 316, 317, 318, 319, 320, 321 or 322.

The temperature displaying (29^oC) on the led display panel is the initial room temperature. For the unit to achieve your desired temperature, allow the room to cool down first. You will notice a decrease in temperature as it reaches your desired set temperature of 24 ^oC.

We highly recommend you to reach our Accredited Service Centers nationwide (click here for the full list) to provide you a better assessment and conduct a complete diagnosis on your unit. You may also contact our Koppel Customer Service Hotline at (02) 8823-8883 + Local Numbers.

For Parts Inquiry: Local 310 or 313
For Customer Support: Local 316, 317, 318, 319, 320, 321 or 322.

During power failure, you may switch off and unplug the power cord. When electricity is restored, reconnect the power cord and switch on the unit. The outdoor unit will have 3-5 minutes delay before it runs as it protects the compressor from sudden start operation.

We highly recommend you to reach our Accredited Service Centers nationwide (click here for the full list) to provide you a better assessment and conduct a complete diagnosis on your unit. You may also contact our Koppel Customer Service Hotline at (02) 8823-8883 + Local Numbers.

For Parts Inquiry: Local 310 or 313
For Customer Support: Local 316, 317, 318, 319, 320, 321 or 322.