Frequently Asked Questions

You can purchase Koppel Air Conditioners at major appliance retail stores or shop online through our official Lazada and Shopee stores.

You may also click here to find the nearest accredited dealer in your area.

For inquiries and assistance, you may contact our Sales Office at (02) 8823-8883 or email us at sales@koppel.ph.

Non-Inverter Window Type AC: One (1) year on parts and labor, five (5) years on compressor from date of purchase.

Inverter Window Type AC: One (1) year on other parts, labor and consumables, three (3) years on PCB and ten (10) years on compressor from date of purchase. Effective May 15, 2024. Terms and conditions apply.

Non-Inverter Wall Mounted Split Type AC: One (1) year from start up date or 18 months from purchase, whichever is earlier on parts and labor. Five (5) years from date of purchase on the compressor.

Inverter Wall Mounted Split Type AC: One (1) year on other parts, labor and consumables, three (3) years on PCB and ten (10) years on compressor from date of purchase. Effective May 15, 2024. Terms and conditions apply.

Light Commercial Products: One (1) year from start up date or 18 months from purchase, whichever is earlier on parts, labor and compressor.

To obtain service within the warranty period, please contact the Koppel Customer Service Hotline at (02) 8823-8883 + Local Numbers 316, 317, 318, 319, 320, 321 or 322.

For the indoor unit, the model and serial number can be found on a sticker label located on the right side of the front panel when facing the unit.

For the outdoor unit, it is located on the upper right side of the panel, when facing the unit.

Up to 60% savings as compared to a non-inverter unit.

Inverter technology uses a variable speed compressor which automatically adjusts A/C capacity depending on the room's heat load. Using an inverter vs. a non-inverter can significantly reduce your electricity costs by up to 50%.

We have over 300 Koppel Accredited Service Centers nationwide. Kindly note that not all installers are authorized service centers and vice versa. Find Authorized Dealer, Service Center/Installer here.

Any of our Authorized Installers can do it for you. Please click here for the full list of authorized installers.

The final cost will vary depending on the extent of damage on your unit and the scope of work that will be done. This will also be subject to the cost of the replacement part/s, if applicable.

You may contact our Koppel Customer Service Hotline at (02) 8823-8883 + Local Numbers.
For Parts Inquiry: Local 310 or 313
For Customer Support: Local 316, 317, 318, 319, 320, 321 or 322
Technical and Service Support: +63 925 856 7735 / +63 998 856 7735

Proper maintenance is essential. Always have your air conditioner cleaned and checked for any unusual noise and leaks. It is advised to have your air conditioner undergo preventive maintenance twice a year.